Terms and Conditions
Terms and Conditions 2024/25
The Garden Flat
Payment details and cancellation policy
The price of the accommodation includes the following: Electricity, duvets, linen, towels, hot water and central heating.
For all bookings more than 6 weeks ahead we require a 20% deposit to confirm the booking. The full balance should be sent 6 weeks before the start date. For bookings less than 6 weeks ahead, full payment is required. Preferred method of payment is a bank transfer from your account to ours. We will also accept a cheque, but your stay will be not be confirmed until the cheque has cleared. We can now accept PayPal. This doesn't require you to have an existing PayPal account but I send you a link which you click on to pay and you are covered by Paypal's protection policy. If your booking is last minute, we may arrange that you pay cash on arrival, however the preferred method of payment is a bank transfer. Please note that credit and debit cards are not accepted. as i don't have the facilities to process them. Cheques should be made payable to Michelle Birch.
The Holidaymaker should notify the owner immediately if he/she wishes to cancel the Booking. Once you have booked your holiday, and we have received your deposit, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £20.00 administration fee. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
In the event of the owner having to cancel the booking, the owner will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location. If that is not possible then a full refund will be made.
Arrival and Departure information
Arrival at the property is after 3 p.m. on the first day of your holiday. On the day of departure, the property must be vacated no later than 10 a.m. unless prior arrangement has been agreed with us and/or the Holiday Confirmation states otherwise
Pets, Smoking, Children and Neighbours
We ask that you keep noise levels down after 22.00 and before 08.00 to be considerate to the other residents in the building.
No smoking is allowed either inside or in the outside garden/patio area of The Garden Flat.
We welcome children to the property.
Unfortunately no pets are allowed to stay at our property.
Damage
We ask that you take care of the furniture and fittings within our flat and that if anything gets broken or damaged that you let us know as soon as possible. Minor breakages are just a part of what can happen and we will not expect you to reimburse us but anything that is more substantial then we will expect you to cover the cost of repair or replacement. If we find that the property is left in an unacceptable state then we will ask for money to cover extra cleaning costs.
Safety Regulations
We ensure that all furniture and furnishings comply with the relevant fire safety regulations. We have all our appliances regularly checked to ensure they comply to fire regulations and a gas safety check is carried out annually. We confirm that all electrical appliances and equipment supplied by us are safe so as not to cause danger when used appropriately.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data
Any data collected during the course of this booking may be kept on our computer. This will not be shared with any other party.