Terms and Conditions


    Terms and Conditions 2022/23

The Garden Flat

Payment details and cancellation policy

The price of the accommodation includes the following:
Electricity, duvets, linen, towels, hot water and central heating.

For all bookings more than 6 weeks ahead we require a 20% deposit to confirm the booking. The full balance should be sent 6 weeks before the start date. For bookings less than 6 weeks ahead, full payment is required. Preferred method of payment is a bank transfer from your account to ours. We will also accept a cheque, but your stay will be not be confirmed until the cheque has cleared. We can now accept PayPal.me for a small admin fee of £5.00 to partly cover the charge placed by PayPal business for this service.  This doesn't require you to have an existing PayPal account but I send you a link which you click on to pay and you are covered by Paypal's protection policy.  If your booking is last minute, we may arrange that you pay cash on arrival, however the preferred method of payment is a bank transfer. 
Please note that credit and debit cards are not accepted. as i don't have the facilities to process them.   Cheques should be made payable to Michelle Birch.

The Holidaymaker should notify the owner immediately if he/she wishes to cancel the Booking. Once you have booked your holiday, and we have received your deposit, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £20.00 administration fee. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

In the event of the owner having to cancel the booking, the owner will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location. If that is not possible then a full refund will be made.

COVID 19  - If you cannot come on your stay because of a local lockdown then you will be offered the opportunity to move your booking to another time or you can have a refund of the settlement figure you have paid.  If you develop Covid symptoms whilst you are staying at the property you should make your way home as quickly as possible, informing us of your situation so that we can take extra precautions when cleaning through for the next guest.  If for some reason you are unable to leave and your stay is extended beyond your departure date, you would be required to cover all of the costs of refunding the next guests or finding them alternative accommodation and any reasonable administration costs that might incur.

Arrival and Departure information

Arrival at the property is after 3 p.m. on the first day of your holiday.  On the day of departure, the property must be vacated no later than 10 a.m. unless prior arrangement has been agreed with us and/or the Holiday Confirmation states otherwise

 

Pets, Smoking, Children and Neighbours

We ask that you keep noise levels down after 22.00 and before 08.00 to be considerate to the other residents in the building.

No smoking is allowed either inside or in the outside garden/patio area of The Garden Flat.

We welcome children to the property.

Unfortunately no pets are allowed to stay at our property.

 

Damage

We ask that you take care of the furniture and fittings within our flat and that if anything gets broken or damaged that you let us know as soon as possible. Minor breakages are just a part of what can happen and we will not expect you to reimburse us but anything that is more substantial then we will expect you to cover the cost of repair or replacement. If we find that the property is left in an unacceptable state then we will ask for money to cover extra cleaning costs.

 

Safety Regulations

We ensure that all furniture and furnishings comply with the relevant fire safety regulations. We have all our appliances regularly checked to ensure they comply to fire regulations and a gas safety check is carried out annually. We confirm that all electrical appliances and equipment supplied by us are safe so as not to cause danger when used appropriately.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Data

Any data collected during the course of this booking may be kept on our computer. This will not be shared with any other party.